Glossary

People and agents#

Workspace: your organization’s Opser environment, with its users, apps, records, agents, and settings.

Default agent: the first agent created with your user account. Like any agent, you can give other people access to it.

Specialist agent: an additional agent you create for a particular role or kind of work. Only you use it until you give other people access.

Agent access: the people who can use an agent besides its owner, who edits its settings. Everyone with access uses the agent together: the same chat, automations, files, memory, and connected accounts. An agent never does more than its owner could.

Access group: a reusable collection of permissions assigned to people or agents.

Work and capabilities#

Chat: an agent's one ongoing conversation, shared by everyone who can use it, including messages, questions, files, and results. It never resets.

Compaction: how an agent keeps a long chat workable. It summarizes earlier messages, keeps the latest ones word for word, and looks up older details when it needs them. Nothing is deleted.

Steps: the tools, reasoning, plan, and sub-agents behind an agent's reply. The chat hides them unless you turn on Show the agent's steps in Settings → General.

Tool: an operation an agent can perform, such as reading a file or updating a record.

Skill: instructions that help an agent approach a particular kind of work.

Approval: a review point before a proposed agent action runs. It does not replace permissions.

Automation: work triggered by a supported event or schedule. Its results show in the agent's chat.

Artifact: a file or other output produced during a task, such as a workbook or slide deck.

Apps and data#

App: a workspace tool with its own interface and supported data operations. You may also see the technical term “module” in operation details.

Internal app: an app used within the Opser workspace.

External app: a separate web experience, such as a site or portal, built through Opser’s external app capability.

Integration: an authorized connection to an external service or account.

Draft: work being built or reviewed before publication. A preview is not necessarily the published version.

Contract: a declared operation one app offers and another app is allowed to request.

Event: a signal that something happened, delivered to a declared subscribing workflow.

Notification: a message bringing activity to a person's attention, separate from a workflow event.

Agent workspace: the persistent filesystem belonging to one agent, used for inputs, scripts, and results from one task to the next.

Document standard: an organization's instructions and optional reference file for a recurring document format.

Billing#

Credit: a unit of usage value. A task’s cost depends on the models and operations it uses.

Plan credits: the recurring allowance included with a workspace plan.

Extra credits: a separate balance that does not expire, used after plan credits, such as credits granted by support.